Exchange Policy + FAQ

Q: What is your Return Policy?

A: Online; All online exchanges must be shipped back to us at buyers expense within 14 days of original purchase date with original tags and in brand new condition for EXCHANGE ONLY, Sorry no refunds. Buyer will be responsible for all shipping costs associated with the exchange. There are NO Returns or Exchanges on Sale items or on our Vintage SW Native American Jewelry Collection.

In Store; If you are not completely satisfied with your purchase we gladly accept exchanges within 14 days of original purchase date, with receipt, original tags and in brand new condition. There are NO Returns or Exchanges on Sale items or on our Vintage SW Native American Jewelry Collection. Exchanges for store credit must be used within 30 days. Sorry, we do not offer refunds.


Q: How did you come up with your name, Wanderlust + Wildhearts?

A:  Not everything can always be expressed in words.  Have you watched our video?  We think that the wonders and excitement of travel that it shows best explains it!

Q: Are you Fair-Trade Certified?

A: Because many of our products are produced domestically, and because we are travelling to purchase our materials directly from artisans and weavers, we do not fit the fair-trade qualifications.  However, we feel that we are doing more than just "fair-trading". We happily pay the price artisans are asking to eliminate any "middle-man" party that takes a percent or consignment.  This creates an intimate, personal connection as well, one that we feel is vitally important to our business.  We also produce a great deal of our jewelry apparel locally, here in the Northwest! Be that as it may, we do carry a number of  brands in our shop that are fair-trade certified, and eco-friendly to boot!

Q: Do you sell Gift Certificates?

A: Not only do we sell them, but they're available right here on our online store!

Jewelry Care:  To help your jewelry last a long time while looking its best, take it off before you go to bed, and ABSOLUTELY when swimming, bathing and EVERY time you wash your hands. This will prevent scratching, wear and tear on delicate chains, oil and dirt build-up. Do NOT wash your hands wearing any jewelry that has a Stone Setting or Inlay work. Water acts as a corrosive and WILL shorten the lifespan of the stone setting.

 Sterling: We personally test all of our sterling silver jewelry for authenticity, and to assure that it is 100% Nickel-Free!

Bronze: We love bronze! It's an alloy made of copper and tin, has a beautiful warm tone, and is an affordable alternative to rose gold. Bronze looks fabulous mixed with Sterling and other metals. We cast in bronze because we can offer affordable large statement-pieces that have a rose gold feel but without the cost.

Everybody reacts differently to Bronze. Some people will find that the copper content in bronze will cause an oxidation reaction with their skin-oils, creating a slight green layer of copper carbonate.  This layer is easily washed off, and you can minimize the oxidation by taking your jewelry off at night, not washing your hands with rings on and avoid wearing your jewelry when you are sweating. You can also periodically coat it with any metal wax, or Renaissance Wax, which prevents the jewelry from tarnishing and inhibits the oxidation reaction with your skin oils. Wax will wear off, but is easy to re-apply at home. Our preferred easy fix is to coat the inside of your ring with clear nail polish, which creates a moisture barrier that prevents oxidation. Clear nail polish also has to be reapplied periodically but it is a super quick and easy remedy.

Pendants worn over your clothes won't oxidize because they aren't in contact with your sweat or skin oils.

With a little extra care, most people can wear bronze jewelry every day without oxidation. We think the benefits of bronze far outweigh the drawback, and happily wear our bronze pieces every day!